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Form Guide

Category

Select the option that best describes your issue. This helps route your ticket to the right team:
CategoryDescription
LatencyResponse is noticeably slower than expected
IncoherenceModel reply is confused, repetitive, or off-topic
Incorrect ResponseReply contains factual errors or wrong information
FormattingIssues with Markdown, code blocks, JSON output, etc.
BillingUnexpected charges or Token usage doesn’t match expectations
API ErrorRequest failed, error code returned, or connection issue
OtherAnything not covered by the categories above

Subject

Summarize the issue in one sentence, e.g. Claude Sonnet 4.5 returns 500 on streaming. Max 200 characters.

Description

The more detail you provide, the faster we can investigate. Please include:
  • Model name (e.g. claude-sonnet-4-6, gpt-4o)
  • Full error message or unexpected response content
  • Steps to reproduce or a minimal reproducible example
  • When the issue first occurred

Tid (optional)

Tid is the unique identifier for each API request. Providing it lets us look up the exact record in our system — highly recommended. How to find your Tid:
  • API response: retrieve from the request id field in the response
  • Console: Dashboard → Log Detail, locate the relevant request to find the Tid
Tid format example: 20260519133124... — typically a long numeric string starting with a timestamp.

Reply Email

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Other Contact

If the ticket form doesn’t work for you, email us at feedback@aihubmix.com.