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Overview

Welcome to AIhubMix services. This privacy policy aims to inform you how we collect, use, store, and protect your personal information. We understand the importance of personal information to you and will do our utmost to protect your personal information security. By using our services, you agree to the data processing procedures described in this privacy policy.

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Company Information

AIhubMix is operated by a company registered in the state of Delaware, USA, and all our servers and databases are located on the Microsoft Azure cloud service platform in the USA.

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Information Collection

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Information We Collect

  1. Account Information: When you register for an AIhubMix account, we collect the email address, username, and password you provide.
  2. Usage Data: We collect information related to your use of our services, including:
    • API call records
    • Model usage
    • Token consumption
    • IP address and device information
    • Web application URLs related to model requests
  3. Payment Information: If you purchase our services, we collect necessary payment information, but complete payment card details are securely processed by our payment processing partners.
  4. Wallet Address: If you choose to pay with cryptocurrency, we collect your wallet address.

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Information Collection Methods

  1. Direct Provision: Information you provide directly when registering, using, or purchasing our services.
  2. Automatic Collection: Information automatically collected through cookies, log files, and other technologies.
  3. Third-Party Sources: In some cases, we may obtain information from third-party service providers.

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Information Use

We use the collected information for:
  1. Providing Services: Processing API requests and providing access to large models (LLM).
  2. Account Management: Creating and managing your account, verifying identity.
  3. Billing and Settlement: Processing payments, sending bills, managing subscriptions.
  4. Service Improvement: Analyzing usage patterns, optimizing our services and API performance.
  5. Customer Support: Responding to your questions and requests.
  6. Security Assurance: Detecting and preventing fraud, abuse, and security threats.
  7. Communication: Sending service notifications, updates, and marketing information (if you agree).

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Privacy Statement

This project places a high priority on privacy and is committed to protecting the privacy of its users. The project does not collect, record, or store any text input by users or any text returned by OpenAI servers in any way. The project does not provide any information about the identity of API callers to OpenAI or any third parties, including but not limited to IP addresses and user agent strings.

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Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:
  1. Service Providers: Sharing with third-party service providers that help us provide services (e.g., payment processors, cloud service providers, analytics services like Google Analytics).
  2. Compliance Requirements: When required by law or to respond to legitimate requests (e.g., court orders or subpoenas).
  3. Protecting Rights: When we believe disclosure is necessary to protect the rights and safety of AIhubMix, our users, or the public.
  4. Business Transfers: If AIhubMix is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transferred assets.
These third parties can only access your information as necessary to perform their functions and may not use it for other purposes.

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Data Security

We have implemented appropriate technical and organizational measures to protect your personal information, including:
  1. Encrypted Transmission: All API communications are encrypted via TLS/SSL.
  2. Secure Storage: Sensitive data is stored using industry-standard encryption.
  3. Access Control: Strictly limiting employee access to personal data.
  4. Regular Audits: Regularly assessing and updating our security measures.
Although we strive to protect your personal information, please note that no security measures are completely foolproof.

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Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. When your personal information is no longer needed, we will securely delete or anonymize it.

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Data Storage and International Transfer

Our servers and databases are located on the Microsoft Azure cloud service platform in the USA. If you are located outside the USA, please note that your information will be transferred to the USA and processed there. The data protection laws in the USA may differ from those in your country. By using our services, you consent to the transfer of your information to the USA and its processing there.

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API Call Content

  1. User Input: Prompts and query content sent to the large model (LLM) via our API.
  2. Model Output: Responses generated by the large model (LLM).

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Special Note on API Call Content

  • We do not use the content you send via the API to train models.
  • We do not actively review API call content.
  • AI model providers typically temporarily store prompt data or do not store it at all, but if they can collect prompts anonymously, a few providers may offer lower prices. To view the data policies of specific model providers, please visit their model pages.

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Your Rights and Choices

You can update modifiable personal information through the user interface of our platform. If you wish to request the deletion of your account and personal data, please visit your settings page or contact us using the contact information below. We use cookies and similar technologies to provide, protect, and improve our services. Cookies are small text files stored on your device to remember your preferences and other information. By using our services, you consent to our use of these methods. You can control and delete cookies through your browser settings. However, please note that disabling cookies may affect certain features of our website.

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Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

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Privacy Policy Updates

We may update this privacy policy from time to time without prior notice. When we make significant changes, we will post a notice on our website and update the “Last Updated” date at the top of the policy. Your continued use of our services after the changes are posted indicates your acceptance and agreement to those changes. We encourage you to review this privacy policy regularly to understand how we protect your information.

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Applicable Law

This privacy policy is governed by the laws of the state of Delaware, USA, without regard to its conflict of law principles. Any disputes related to this privacy policy shall be submitted to the exclusive jurisdiction of the courts of Delaware.

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Termination

We may terminate your use of the service at any time for any reason (including violation of the terms of service) and notify you. You may terminate your use of the service at any time by stopping your use of our services. Upon termination, all rights and obligations shall cease, except for those that should continue to exist by their nature, including but not limited to ownership provisions, disclaimers, liability limitations, and dispute resolution provisions.

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Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact us at:

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Last Updated

This privacy policy was last updated on: March 16, 2025